Privacy Policy

Welcome to Shivroop Foods & Beverages Private Limited (“Shivroop”, “we”, “our”, “us”). Your privacy matters to us, and we are committed to protecting the personal information you share when you shop with us on https://shivroopfoodsbeverages.com

This Privacy Policy explains how we collect, use, retain, disclose, and protect your personal data in connection with your use of our website and grocery shopping services.

By accessing or using the website, you agree to the terms of this Privacy Policy.

Introduction

Shivroop Foods & Beverages Private Limited operates the online grocery store at shivroopfoodsbeverages.com to provide customers with a convenient way to shop for food, household items, beverages, and related products.

We collect certain personal and technical information to ensure seamless order processing, delivery coordination, customer service, and personalization of your shopping experience. This policy explains how we use and safeguard this information.

We have designed this policy in accordance with applicable privacy laws and industry best practices to provide transparency and to build trust with our users.

Legal Basis for Processing Data

We collect and process your personal information based on one or more of the following legal grounds:

• Fulfillment of Contract:To process orders, deliver products, and manage your account.
• Consent:Where you agree to receive marketing communications or newsletters.
• Legitimate Interests:To improve our website, analyze trends, and personalize user experience.
• Legal Obligations:To comply with applicable laws, regulations, and legal processes.

Where required by applicable law, we will obtain your consent before processing specific categories of personal information.

Consent

By using the Website and providing your information, you expressly consent to:

• The collection, use, and disclosure of your information as described in this policy
• The use of cookies and tracking technologies as outlined below
• Communication of transactional emails, order updates, and marketing messages (where consent is given)

If you do not agree with how your information is used, please do not use the Website or provide your personal details.

What Information Do We Collect?

We collect two broad types of information: Personal Information you provide directly, and Automatically Collected Information when you interact with the Website.

• Personal Information You Provide

When you register an account, place an order, subscribe to updates, or contact customer support, we may collect:

• Full name
• Email address
• Mobile phone number
• Delivery and billing address
• Order and payment details
• Feedback or communication content

This information enables us to deliver products, manage your account, and communicate with you effectively.

• Automatically Collected Information

We may also collect technical and usage data including:

• Device IP address and geolocation
• Browser type and device model
• Pages viewed and duration
• Clickstream and browsing patterns
• Cookies and tracking IDs

This information helps us understand user behaviour and optimize the Website.

Retention of Personal Information

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Complete transactions and support related services
• Comply with legal, regulatory, tax, or accounting requirements
• Resolve disputes and enforce agreements

Once the retention period expires, we securely delete or anonymize personal data in accordance with applicable laws.

How Do We Use Cookies?

Cookies are small data files that are stored on your device when you visit our website. We use cookies to:

• Enable essential Website functions and user sessions
• Improve Website performance and speed
• Provide personalized content and recommendations
• Analyze traffic and user behavior
• Enable targeted marketing and advertising

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, refusing cookies may affect certain features and user experience on the Website.

Do We Share the Information We Receive?

Protecting your personal information is a priority for us. We do not sell, rent, or lease your personal information to third parties.

However, we may share your information with:

• Service Providers:Companies that help with order fulfillment, delivery, payment processing, analytics, and customer communication
• Legal Authorities:Government, regulatory, law enforcement, or legal representatives when required by law or to protect our rights
• Business Transfers:In the event of a merger, acquisition, sale, or transfer of assets

All third parties are contractually obligated to protect your data and only use it for authorized purposes.

Is Your Information Secure?

We implement appropriate technical, administrative, and organizational safeguards to protect your personal information. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Restriction of internal access
• Regular monitoring and security reviews

While we work hard to protect your data, no internet system is completely invulnerable. You also play a role by safeguarding your account credentials and avoiding the sharing of sensitive information with others.

What About Links to Other Websites?

Our website may contain links to external sites, third-party apps, or social media platforms that are not operated by Shivroop Foods & Beverages Private Limited.

Once you leave our website and interact with external sites, you become subject to the privacy practices and policies of those websites. We are not responsible for the content or privacy practices of any third-party sites.

We recommend reviewing the respective privacy policies of sites you visit.

What Choices Do You Have?

You have control over your personal information and how we use it:

• You may opt outof marketing communications at any time
• You may update or correctyour account information
• You may disable cookiesvia your browser settings
• You may request deletionof your personal data (subject to legal retention requirements)

To exercise these options, please contact us using the contact information provided below.

Security

We take reasonable steps to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes physical, technical, and administrative safeguards.

Despite these measures, no method of data transmission over the internet is 100% secure. You agree that your use of the Website is at your own risk and that we are not responsible for unauthorized access beyond our control.

Who Should I Contact with My Grievances Regarding This Privacy Policy?

We value your privacy and are here to help with any questions or concerns you may have regarding this Privacy Policy.

If you have any complaints, requests, or need assistance regarding privacy practices or your personal data, you may contact:

Grievance Officer:

Name: ANKIT SINDHU
Email: support@shivroopfoodsbeverages.com
Response Time: Within 7–15 working days

Contact Information

For any additional questions or clarifications related to this Privacy Policy, please reach out at:

Shivroop Foods & Beverages Private Limited

Email: info@shivroopfoodsbeverages.com